Canadian Chat reviews of Canada Directorate of Consumer Protection

The Directorate of Consumer Protection is available to help you understand the laws of Ontario on consumer protection, refer you to appropriate information and act as mediator to resolve written complaints between consumers and businesses.

Inspection, investigation and enforcement
We also have inspectors who visit businesses to help them meet consumer law in areas such as cemeteries, repair of motor vehicles, fitness centers and health and agencies.

If violations of laws relating to consumer protection are detected, we perform an investigation. Violators may be prosecuted and we are trying to compensate consumers in the courts.

Click here for more information on charges and convictions against individuals and companies.

Before contacting us
We are happy to answer your requests by phone and in writing. However, before we call, please take a look at this whole website: the answers you need to be at your fingertips.

If you wish to make a complaint, be sure to consult Toolbox consumer to know what to do before the Directorate of Consumer Protection to take action. You’ll find information on how to write a letter of complaint, will have access to examples of letters and you learn about how to contact us.

Information in each category, you will find a wealth of information organized by topic as your home, Personal Finance & Automobiles. You’ll find details on how to make informed choices as a consumer, learn your rights and learn how to protect yourself against fraudulent companies.

If you have a dispute with a service provider, first try to resolve the problem with the company. If however, you have the impression that violates your rights, please feel free to consider all options available to you.